It is with great pride that we’re able to announce that Olleco is officially ServiceMark accredited with the Institute of Customer Service.

 
After two years of benchmarking, developing and cultivating a change in customer mindset, we can celebrate all the work each Olleco employee does every day to put the customer at the heart of what we do.

What is The Institute of Customer Service?

• The Institute of Customer Service is an independent professional membership body for customer service across many sectors
• The Institute will guide and support Olleco in assessing and improving our customer service offering
• Olleco will have access to many valuable membership benefits including research and insights into the customer service industry
• Survey results will help identify areas where we deliver excellent customer service as well as areas where there is room for improvement

Rachel Hughes, Olleco Head of Sales Support and Customer Experience as well as The Institute of Customer Service Changemaker Award finalist, said “I’m honoured that Olleco can help add to the Institute of Customer Service’s sustainability credentials as a member. A big thank you goes to all those that have worked tirelessly to get us accredited and keep the customer at the table. And to those who day in day out put the customer at the heart of what they do, your hard work and dedication has undoubtedly shaped our journey.”


Jo Causon, CEO, The Institute of Customer Service, added: “Congratulations to the team at Olleco for achieving our ServiceMark accreditation, which demonstrates a commitment to a customer-centric approach, as well as a desire to consistently improve and better your service offering. Our team will work with Olleco to build on this achievement, and continue to support them on their customer service improvement journey.” 


Olleco joined The Institute of Customer Service in 2022 as part of our commitment to continuously improve our service and put our customers at the heart of everything we do. 


ServiceMark is a national standard, independently recognising an organisation’s achievement in customer service and its commitment to upholding those standards. We were awarded the accolade based on customer satisfaction feedback and an assessment of employee engagement with an organisation’s customer service strategy.